We have assembled a series of "common questions" that we get from our clients, which hopefully will help to answer the same questions that you may have!
Q. Can you tell me a little bit about your product?
A. Here are some important facts about our product:
High quality raw mineral ingredients - We carefully select and source our ingredients from various suppliers all around the world including UK.
No nasty chemical or additives - Some mineral makeup's offered in the market contain additional ingredients that can be skin irritative such as bismuth oxychloride, talc, etc and they are still advertised as "Mineral Makeup"! (Please visit About Mineral Makeup for more info)
Q. Do the ingredients in your mineral makeup products contain nano particles?
A. No. We do not use nano particles form ingredients in our makeup. All the raw ingredients that we use in our formulation have gone through the the EU Certification process as products with no "nanoparticles".
Q. Once I've purchased your product, do I have to get them EU Certified?
A. No. Our products have already been EU certified. However, you must make sure your brand is complied with the EU Regulations before placing it in the market. We do offer a service to help you meet this requirement. Please vist our website Cosmetic Compliance.
Q. Do you test your products on animals?
A. No, all our products are animal cruelty free. Also, we purchase our raw ingredients from the suppliers that their products are NOT tested on animals.
Q. Are your products Vegan?
A. Yes. Our products do not contain animal by-product.
Q. Are your products are Halal Makeup?
A. Except our "Natural Mascara" that contains alcohol, all our products can be classified as Halal Makeup. This is due to having our products assessed and certified by the Halal Organisations for some of our clients.
If you wish to have your brand certified as Halal in order to use the "Halal Logo" on your marketing materials, please let us know and we will put you in contact with the ones that have worked with us.
Q. Do your mineral makeup powder provide sun protection?
A. By nature, mineral makeup products that contain Titanium Dioxide and Zinc Oxide are natural sun barrier sunscreen with the estimated SPF rating of at least 15 to 20. This is not a "claim"; it is just an information about the nature of the product in which can be provided in your marketing materials.
However, if you wish to specifically "claim" that your brand is SPF rated on your marketing material, you will need to have your product SPF certified according to the rate that you wish to claim.
Q. I need labels for my products. Can you help?
Q. Do you give exclusive selling rights for your makeup products?
A. No. Our products are sold un-branded and many of our private labels clients re-sale our products, and therefore we can not control to whom or to where.
Q. How often do you increase your pricing?
A. We always work very hard to maintain our price, and have been able to do so successfully over the years. However, if we have to slightly increase our price it is because we have been massively impacted by the events that are out of our control such as increased suppliers pricing, national wage increases, etc etc.
Q. With Brexit, how will this impact the brand that I have created from your product?
A. Very popular questions, mostly from our existing and new European clients! The good news, we have expanded our business and made some great changes to the way we operate by establishing our European office in Spain. For more information please visit our website, About Us page.