We have assembled a series of "common questions" that we get from our clients, which hopefully will help to answer the same questions that you might have!
Q. Can you tell me a little bit about your product?
A. Here are some important facts about our product:
High quality raw mineral ingredients - We carefully select and source our ingredients from various suppliers all around the world including UK.
No nasty chemical or additives - Some mineral makeup's offered in the market contain additional ingredients that can be skin irritative such as bismuth oxychloride, talc, etc and they are still advertised as "Mineral Makeup"!
Q. Do the ingredients in your mineral makeup products contain nano particles?
A. No. We do not use nano particles form ingredients in our makeup. All the raw ingredients that we use in our formulation have gone through the the EU Certification process as products with no "nanoparticles".
Q. Where do you source your ingredients?
A. We source our ingredients from suppliers in the UK and international. We carefully select our suppliers to ensure the ingredients meet certain important criteria such as high level purity, not tested on animals, and REACH fulfilled. We also make every effort to get assurance from the manufacturers that Mica are not sourced from mines in India that use child labour.
Q. Once I've purchased your product, do I have to get them EU Certified?
A. Our products have been EU certified. However, as a brand owner you will have to register and Notify your brand and products with the EU Portal. We do offer this service to help you meet this requirements. Please click here for EU Cosmetic Compliance Management.
Q. Do you test your products on animals?
A. No. Please click here for our Animal Testing Plicy and Statement.
Q. Are your products Vegan?
A. Yes. Our products do not contain animal by-product.
Q. Are your products are Halal Makeup?
A. Except our "Natural Mascara" that contains alcohol, all our products can be classified as Halal Makeup. This is due to having our products assessed and certified by the Halal Organisations for some of our clients.
If you wish to have your brand certified as Halal in order to use the "Halal Logo" on your marketing materials, please let us know and we will put you in contact with the ones that have worked with us.
Q. Do your mineral makeup powder provide sun protection (SPF)?
A. By nature, mineral makeup products that contain Titanium Dioxide and Zinc Oxide are natural sun barrier sunscreen with the estimated SPF rating of at least 15 to 20. This is not a "claim"; it is just an information about the nature of the product in which can be provided in your marketing materials.
However, if you wish to specifically "claim" that your brand is SPF rated (e.g. 30, 50), you will need to have your product SPF certified according to the rate that you wish to claim.
Q. I need labels for my products. Can you help?
A. Yes, Please visit our website Cosmetics Labelling Service.
Q. I still have some old products but do not have labels, can you re-print labels for me?
A. If your products have passed the shelf-life we strongly recommend that you dispose them to ensure compliance with the "Consumer Safety" regulations. For this reason, we will not be able to re-print labels for such products.
Q. Do you give exclusive selling rights for your makeup products?
A. No. Our products are sold un-branded and many of our private labels clients re-sale our products, and therefore we can not control to whom or to where.
Q. How often do you increase your pricing?
A. We always work very hard to maintain our price, and have been able to do so successfully over the years. If we do, it could be due to price increase by the events that are outside of our control, for example suppliers pricing, national wage increases, etc